What To Do and Say When an Employee Is Struggling

When an employee begins to struggle emotionally, mentally, or behaviourally, many leaders are unsure what to say or how to respond.

Fear of saying the wrong thing often results in avoiding the conversation altogether, leaving employees feeling unsupported and leaders feeling uncertain.

This program provides practical guidance for recognizing signs of mental health concerns, initiating supportive conversations, and responding with confidence and compassion. Using the A.L.E.C. Supportive Conversation Model™, participants will learn how to ask meaningful questions, listen effectively, encourage appropriate action, and follow up in ways that foster trust and psychological safety.

The transformation? Leaders gain confidence in supporting employees through difficult periods while helping create a workplace culture where mental health conversations are approached with care, respect, and understanding.

Why should you Attend:

• Gain confidence supporting employees facing mental health challenges
• Learn what to say when someone appears to be struggling
• Reduce fear and uncertainty around mental health conversations
• Foster psychological safety and trust
• Connect employees with appropriate support resources

• Recognizing signs of mental health concerns
• The A.L.E.C. Supportive Conversation Model™
• Starting supportive conversations
• Responding appropriately and compassionately
• Encouraging action and following up effectively

• Human Resource Professionals
• Learning and Development Professionals
• New and Emerging Leaders
• Supervisors and Team Leads
• Managers and Directors
• Senior Leaders and Executives
• Anyone responsible for supporting Employee well-being