Transcending Differences: How to Build a Bridge Between You and People You Can't Relate to, Disagree With, Or Don't Like
David Lee
Live: One Dial-in One Attendee
Corporate Live: Any number of participants
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Since relationship friction creates operational friction, knowing how to smooth over the rough edges when personality styles or agendas clash can make a dramatic difference in how productive and efficient a team or organization is.
Also, for most people, friction between them and their boss or co-workers is at the top of the "Reasons I'm stressed out from work" list. Again, knowing how to build bridges and foster productive conversations helps reduce stress, leading to greater workplace satisfaction. Areas Covered in the Session:
- How to see people who annoy you through a different lens
- Why you must know how to send "Cues of Safety" to the other person's brain if you're going to have a productive conversation and how to do so
- Phrases that encourage someone to put down their guard and open up
- How to use models like personality style and generational differences to become less triggered by people who are different than you
- Leaders
- Managers
- Team Leaders
- Department Heads
- Supervisors and anyone in Leadership Role
- Project Managers
- Small Business Owners
Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance. To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).” Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:
“Every better business result you want requires having a better conversation.”