How to Talk to Employees as a Manager: Mastering Communication and Navigating Difficult Conversations

In our course, "How to Talk to Employees as a Manager: Mastering Communication and Navigating Difficult Conversations," you'll gain the tools and insights needed to become a more confident and effective communicator.

Brenda Neckvatal, an international award-winning HR professional and three-time Best Selling Author, will guide you through the essential skills and techniques that will help you foster trust, understanding, and collaboration within your team.

When you consider your communication with your team, do you:

• Struggle to find the right words during difficult conversations, such as addressing performance issues or conflicts
• Become speechless dealing with pushback from employees who may resist feedback, challenge authority, or disagree with your decisions
• Feel unsure about how to give constructive criticism without demotivating your team
• Face awkward silences or defensive reactions during important discussions
• Worry about how to handle personal issues that employees bring into the workplace, affecting their performance and the team’s morale
• Fear escalating conflicts that could disrupt team harmony and productivity
• Want to balance transparency with discretion when discussing sensitive topics like disciplinary actions or company changes but don’t know how
• Struggle to build trust while needing to enforce policies and procedures that may be unpopular
• Feel overwhelmed by the responsibility of keeping everyone aligned and informed in a rapidly changing environment
• Find navigating it challenging to maintain consistency in communication across different personalities and communication styles within your team

• Master the core principles of communication and understand its impact on team dynamics, productivity, and organizational culture
• Navigate difficult conversations with empathy and professionalism, ensuring that sensitive topics are handled with care
• Effectively phrase your words for maximum impact, so your messages are clear, persuasive, and understood by all
• Deal with pushback from employees by learning techniques to manage resistance and guide conversations to positive outcomes
• Foster a culture of open dialogue and trust within your team, even in challenging situations
• Address serious employee relations issues like misconduct or disciplinary actions with clarity and fairness, while upholding organizational policies and legal requirements
• Develop coaching strategies that will empower you to mentor and guide your team leaders in improving their communication skills

• Core principles of communication and their impact on team dynamics and productivity
• Interactive discussions on common communication challenges in the workplace and practical strategies for overcoming them
• Techniques for navigating difficult conversations, including performance issues, conflicts, and other sensitive employee concerns
• Strategies for dealing with pushback from employees and guiding conversations toward positive outcomes
• Effective phrasing techniques for maximizing the impact of your words in various situations
• Tools and techniques for handling serious employee relations issues like misconduct, disciplinary actions, and terminations with clarity, fairness, and sensitivity
• Coaching strategies for leaders to improve communication practices throughout the organization

• HR Professionals
• HR Managers
• HR Directors
• HR Generalists
• Human Resource Business Partners
• CEOs
• Presidents
• Owners
• Partners
• COOs
• VPs of Human Resources
• Chief Learning Officers
• Directors
• Project Managers
• Operations Managers and Supervisors
• Team Leaders
• Staff Managers and Supervisors