From Boss to Coach: How to Lead, Empower, and Retain the Modern Workforce

The "coach" model taught in this webinar unlocks what is called discretionary effort - the internal drive that causes employees to go above and beyond because they feel valued, understood, and inspired.

At its core, coaching leadership is about asking more than telling. Instead of providing all the answers, coaching leaders guide team members to discover solutions, build confidence, and own outcomes.

This shift requires humility, empathy, and emotional intelligence. It transforms the leader's role from performance evaluator to performance enabler, creating a climate of psychological safety where people feel safe to experiment, fail forward, and grow.

In addition, this webinar recognizes that the modern world is filled with AI algorithms that drive productivity and transforms workflows at automates. The result is less time spent on the rote and routine, leaving time for the higher cognitive functions of human relationships. Leadership must evolve.

This webinar equips forward-thinking leaders with the mindset, skills, and strategies to thrive in a tech-powered workplace while remaining deeply human in their approach.

Why should you Attend: The modern workforce, especially Millennials and Gen Z, expects leaders to engage them as partners in success. They thrive in environments where feedback is continuous, recognition is sincere, and autonomy is respected.

These generations want to be developed, not simply directed. The leader who learns to coach rather than command earns trust, fosters innovation, and dramatically improves retention. Coaching becomes not just a leadership skill, but a competitive advantage in a tight labor market.

However, the transition from "boss" to "coach" isn't automatic. It requires unlearning deeply ingrained habits of control, adopting new communication patterns, and reimagining the purpose of leadership.

Many leaders rise through the ranks because of their technical expertise but find themselves ill-equipped to lead through connection. This webinar provides a roadmap for making that mindset and behavioral shift in practical, actionable ways.

NOTE: This information works for ALL generations, not just Millennials and Gen Z.

Areas Covered in the Session: In becoming a terrific coach, you'll also become a terrific boss. Make the transformation by learning how to:

• Adopt a coaching mindset built on curiosity, empathy and belief in employee's potential
• Improve retention by the level of engagement for each employee in the multigenerational workforce
• Use structured coaching conversations to improve performance and problem-solving
• Define human-centered leadership in today's digital context
• Evaluate AI tools through a leadership lens balancing performance with human impact
• Harness emotional intelligence as a strategic advantage
• Foster psychological safety and build trust in technology-augmented environments
• Include team members in the planning process of setting and reaching goals
• Delegate with clarity that enables employees to be responsible and accountable
• Avoid "reverse" delegation
• Consider personality types when making assignments
• Encourage and coach employees at every step in their projects
• Refine your use of open-ended and close-ended questions
• Replace the sub sandwich concept with more effective conversations
• Use AI to practice difficult conversations

• Chief Executive Officers
• Chief Human Resources Officers
• Vice Presidents of Operations
• Directors of Organizational Development
• Learning and Development Professionals
• Senior Managers
• Team Leaders
• Project Managers
• Office Managers
• Supervisors and Frontline Leaders