De-escalating Conflict: Building a Harmonious Workplace

In today's complex and ever-evolving workplace, conflicts are bound to arise. People have different perspectives, values, and beliefs, which often lead to clashes.

Unresolved workplace conflicts can have detrimental effects such as increased absenteeism, reduced productivity, resentment, hostility, and disengagement. However, when managed effectively, conflict can become an opportunity for growth, improved relationships, and meaningful change.

This workshop provides practical strategies to confidently resolve conflicts and prevent them from escalating. Through this workshop, participants will gain the skills necessary to navigate challenging situations, promote productive conversations, and support their colleagues effectively.

This workshop acknowledges that there is no one-size-fits-all approach to conflict resolution. Instead, it offers a framework for assessing the different types of conflict commonly found in the workplace and provides strategies tailored to each situation. By understanding the causes and escalators of conflict, participants will be able to choose the appropriate resolution strategy to encourage change, promote decision-making, build engagement, and safeguard important working relationships.


Why should you Attend:

• Gain practical strategies to confidently resolve conflicts
• Learn how to transform conflicts into opportunities for growth and understanding
• Understand the impact of conflict on productivity and engagement in the workplace
• Develop skills to support colleagues who may be experiencing frustration or powerlessness

• Interpersonal conflict is inevitable
• Conflict can be beneficial when viewed as a sharing of ideas
• It's acceptable to leave some conflicts unresolved
• Positive conflict management benefits everyone involved
• A leader's reaction to conflict has a ripple effect on the workplace
• By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife

• Explore the 10 causes and 6 escalators of conflict
• Understand best practices and practical strategies in resolving conflict
• Optimize your interaction and presence in a conflict
• Improve your understanding of and approach to conflict management, learning when and how to adopt the 5 different conflict resolution styles
• Discover how to respond effectively to conflict in different settings
• Learn how to confidently turn conflicts into productive discussions using a ten-step process
• Recognize how to establish and use conflict as a positive and productive force in the workplace
• Develop personal action plans for conflict situations back at work

• Empowerment: Gain practical strategies to confidently resolve conflicts, empowering you to navigate challenging situations with resilience and assertiveness
• Improved Workplace Environment: By effectively controlling conflict at work, you create a harmonious and positive work atmosphere, reducing hostility and fostering better relationships
• Enhanced Productivity: Addressing conflicts early on prevents them from escalating and negatively impacting productivity, resulting in improved work efficiency and output
• Stronger Leadership Skills: Develop leadership skills in conflict management, setting the tone for effective resolution and positively influencing the workplace dynamics
• Positive Work Culture: By managing conflicts in a constructive manner, you contribute to a positive work culture where open dialogue and productive discussions are encouraged
• Increased Understanding: Learn to recognize and empathize with different perspectives, enabling you to approach conflicts with a deeper understanding and find common ground

• Human Resources Professionals
• Health and Safety Reps
• Union Reps
• Supervisors, Manager, Directors (Team Leads)
• Executive Directors Not-For-Profit
• Business Owners, Entrepreneurs
• C-Suite