Constructive Disagreement: How To Resolve Differences To Get The Best Results
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
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1 HR
(General) recertification credit
HRTraininngs is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
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1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at workable solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend others and the discussion escalates into a battle of wills or a clash of personalities.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left intact.
Why should you Attend:
You will learn to use tools and techniques that will improve the outcomes of any disagreements you may have with colleagues, subordinates, and even your boss.
Areas Covered in the Session:
- Confront tough issues with customers, co-workers, and your boss and still maintain positive relationships with them.
- Keep confronting discussions from escalating into arguments.
- Avoid defensiveness when you are confronted.
- Use a three-step model to identify which issues are worth confronting.
- Negotiate solutions to differences of opinion without giving in or giving out.
- Win a fair hearing for their point of view.
- Focus on problems and solutions, not on blaming others.
Who Will Benefit:
- Anyone who works in an environment where differences of opinions happen.
An in-demand speaker and organization culture expert, Larry has delivered more than 2000 paid presentations for association conferences, corporations, and government organizations including Texas Apartment Association, American Bus Association, SHRM (Society of Human Resource Management), National Apartment Association, American Health Care Association, Harley-Davidson, Southwest Airlines, Westinghouse and the Nuclear Regulatory Commission.
He’s also presented more than 300 webinars for his own clients and for various webinar companies. Larry’s Education & Designation
• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ
• CSP - Certified Speaking Professional from the National Speakers Association
Larry’s Experience
• 4 years in health care management
• 7 years as training manager in government and the private sector
• 35 years as president of his own training and consulting firm