Conflict Resolution - Getting Along in the Workplace
Tonia Morris
Live: One Dial-in One Attendee
Corporate Live: Any number of participants
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Conflict is a natural part of any workplace, and effectively managing conflicts is essential for maintaining a harmonious and productive environment.
In this training session, participants will learn practical strategies and techniques for resolving conflicts in the workplace. Through interactive discussions, case studies, and role-playing exercises, participants will gain the skills necessary to navigate and resolve conflicts in a constructive and collaborative manner.
Why should you Attend:
- Recognize the importance of resolving conflicts in the workplace
- Identify key sources and triggers of conflicts
- Apply active listening and effective communication techniques during conflict resolution
- Utilize problem-solving and negotiation skills to resolve conflicts
- Manage emotions and promote empathy in conflict situations
- Develop win-win solutions for sustainable conflict resolution
Areas Covered in the Session:
- Understanding the nature of workplace conflicts
- Identifying common sources of conflicts
- Recognizing the impact of unresolved conflicts on individuals and the organization
- Exploring different conflict resolution styles
- Active listening and effective communication in conflict situations
- Problem-solving techniques for resolving conflicts
- Building empathy and understanding in conflict resolution
- Negotiation and compromise as conflict resolution strategies
- Managing emotions and de-escalating conflicts
- Developing win-win solutions for sustainable outcomes
Who Will Benefit:
- Team Leaders
- Supervisors
- Managers
- HR Professionals
Before starting her business in 2010, Tonia was Executive Director of Human Resources for one of the largest state pension agencies in the Southeast; she has also worked in an HR leadership capacity in other industries, including government, retail, information technology and education.
Tonia's passion for understanding the different dynamics of people led her on a quest to solve generational issues within organizations. Tonia noticed that the workforce was aging and changing, so she provided training solutions on engaging and managing a multi-generational workforce to be productive. With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.
She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.
Tonia holds a BS in Business Administration from the University of South Florida. She currently serves on the Board of Directors for the Millennial Chamber of Commerce, where she also serves as the organization's HR Director, and volunteers for the Women's Entrepreneurial Opportunity Project.
She resides in Grayson, GA, with her husband of 24 years, and two sons. In her free time, Tonia loves collecting and making jewelry, and is known in the community as "the jewelry lady."