The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
2 HR
(General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more
HRTraininngs is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Overview:
In today’s fast-paced, high-stakes workplace, leaders are expected to do more than delegate tasks and hit goals-they’re expected to build trust, navigate challenges, and develop high-performing teams. Yet the most avoided (and most impactful) skill in leadership is also the one that makes the biggest difference: having difficult conversations.
Whether it's addressing declining performance, navigating corrective actions, coaching struggling team members, or conducting post-review check-ins, these moments define a leader’s credibility and influence. Unfortunately, too many managers either delay these conversations, mishandle them, or avoid them entirely-leading to disengaged employees, rising turnover, toxic team dynamics, and even legal risk.
This game-changing webinar, Mastering Difficult Conversations for Managers, is designed for frontline leaders, mid-level managers, HR professionals, and executives who are ready to shift from reaction to transformation. You will walk away with not just tools-but real-world strategies, scripts, and systems-to coach your employees toward excellence with professionalism, clarity, and confidence.
In this powerful training, you will learn how to:
- Lead high-impact one-on-one coaching sessions that uncover employee challenges, create accountability, and support professional growth
- Address performance issues early with practical tools that reduce risk and build mutual respect
- Use Performance Improvement Plans (PIPs) and Corrective Action Plans as structured, supportive development tools-not punishment
- Communicate with empathy, firmness, and clarity-even when the conversation is tough or emotionally charged
- Document effectively to protect your team, your employees, and your organization
- Save time and reduce stress by using monthly coaching conversations as the foundation for performance evaluations and behavior management
- Reinforce a culture of transparency, trust, and growth that empowers your entire team
Imagine a leadership team where no one avoids feedback, where difficult conversations are viewed as opportunities, and where employees actually feel invested in-not overlooked or criticized. That’s what happens when leaders are trained to coach, guide, and communicate with purpose.
This isn’t a generic training. It’s a transformational leadership experience that shifts how your managers lead, how your teams perform, and how your organization grows.
- Equip your managers to lead with strength and strategy
- Empower your employees with the clarity and support they deserve
- Enhance retention, performance, and morale across every department
Register now for this must-attend webinar and unlock the tools to elevate leadership, increase accountability, and transform the way your organization handles performance, coaching, and communication.
Why you should Attend:
A manager should attend this training for several compelling reasons:
- Gain the confidence to address performance issues without fear, delay, or legal risk
- Learn how to turn uncomfortable conversations into meaningful coaching moments that drive improvement
- Discover how to use one-on-one sessions to document progress, boost morale, and reduce turnover
- Understand the power of Performance Improvement Plans (PIPs) as a development tool-not a termination trap
- Master the art of delivering feedback that is honest, respectful, and actually creates change
- Walk away with ready-to-use scripts, checklists, and documentation tools to make every conversation count
- Build a leadership style rooted in clarity, accountability, and emotional intelligence that employees respect and trust
Areas Covered in the Session:
- Understanding Performance Conversations: Learn how to address performance concerns early with clarity, empathy, and actionable feedback
- Navigating Performance Reviews: Discover how to prepare, document, and deliver balanced and meaningful performance evaluations that drive growth
- Delivering Corrective Action Plans: Master the process of issuing verbal, written, and final warnings using proper documentation, tone, and compliance practices
- Introducing Performance Improvement Plans (PIPs): Explore how to structure and execute a fair, supportive PIP that leads to measurable progress and legal protection
- Conducting One-on-One Coaching Sessions: Unlock the power of regular coaching check-ins to build trust, monitor progress, and connect performance to development
- Emotional Intelligence in High-Stakes Conversations: Strengthen your emotional self-awareness and learn how to manage emotional responses-yours and your employee’s-during difficult moments
- Documentation, Accountability & Legal Readiness: Understand how to create consistent, defensible records and foster a culture of accountability through structured follow-up
Who Will Benefit:
- Small Business Owners
- Leaders
- Managers
- Team Leaders
- Project Managers
- Department Heads
- Supervisors
- Anyone in Leadership Role