2-Hour Virtual Seminar on Handling and Documenting an Under-Performing Employee
2-Hour Virtual Seminar
Instructor:
Chris DeVany
Chris DeVany
Wednesday
March
12
2025
08:00 AM PDT | 11:00 AM EDT
Duration:
2 Hours
Webinar ID: 74715
Live: One Dial-in One Attendee
Corporate Live: Any number of participants
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Overview:
Areas Covered in the Session:
Interactive Components:
Who Will Benefit:
Effectively managing under-performing employees is a critical skill for any manager or supervisor. This webinar equips you with proven strategies to address performance issues constructively while protecting your organization from potential legal risks.
You’ll learn how to identify the root causes of poor performance, implement practical improvement plans, and document actions in a way that is clear, consistent, and defensible. Whether you’re navigating a difficult conversation or preparing for a performance review, this session provides the tools and confidence you need to handle these challenges professionally and effectively.
Why you should Attend:
- Identify early warning signs of under-performance and assess its impact on the team and organization
- Develop a structured approach to address performance issues, including setting clear expectations and goals
- Conduct difficult conversations with employees to discuss performance concerns constructively
- Create effective performance improvement plans (PIPs) tailored to individual employee needs
- Document performance issues and related actions in a legally compliant and professional manner
- Recognize common legal pitfalls and implement strategies to minimize organizational risk
- Build a culture of accountability and continuous improvement within the workplace
Areas Covered in the Session:
- Understanding Under-Performance
- Defining under-performance and its impact on the workplace
- Common causes and contributing factors
- Identifying patterns and early warning signs
- Preparing for the Conversation
- Gathering data and evidence of under-performance
- Setting objectives for the discussion
- Creating a supportive and solution-focused environment
- Conducting Difficult Conversations
- Effective communication techniques for addressing performance issues
- Managing employee reactions and resistance
- Building mutual understanding and setting expectations
- Performance Improvement Plans (PIPs)
- Key components of a successful PIP
- Setting measurable goals and timelines
- Monitoring progress and providing ongoing feedback
- Documenting Performance Issues
- Best practices for accurate and objective documentation
- Legal considerations and compliance requirements
- Maintaining confidentiality and professionalism
- Legal and Ethical Considerations
- Understanding employee rights and employer responsibilities
- Avoiding discrimination and retaliation claims
- When and how to involve HR or legal counsel
- Fostering a Culture of Accountability
- Encouraging continuous improvement and professional growth
- Recognizing and rewarding positive changes
- Preventing under-performance through proactive management
Interactive Components:
- Case studies and real-world scenarios
- Role-playing exercises for conducting conversations
- Q&A session to address specific challenges and questions
Who Will Benefit:
- Managers
- Supervisors
- HR Professionals
Speaker Profile
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.